The atomic-bay inventory is handled/maintained by one individual separately from the floor staff at Atomic Music. Please, DO NOT CALL THE STORE NUMBERS WITH YOUR EBAY QUESTIONS!! The folks who work on the sales floor will not be able to help you. It is best and typically fastest to have your eBay questions answered directly through eBay or through email.
eBay items will remain available for direct sale on the Atomic Music sales floor until a bid is placed or until someone utilizes the Buy It Now function (when available!!). Till then, it's up for grabs in the store and on eBay -- once a bid is placed, any "Buy It Now" option that may have been available disappears and the item itself is no longer available for purchase outside of eBay.
Please contact Cole directly through eBay, via e m a i l, or phone at (301) 910-7420 with any questions you might have or before you make the trek over to the store to see a listed item!
Trades:
If you own an item that you are interested in trading towards an eBay item, please be aware that you must first win the auction and, secondly, be able to bring your item to the storefront so that a trade-in value can be established. Please make sure that you can pay for the item in total in case your trade item is not something Atomic Music can currently use.
Payments:
Atomic Music accepts PayPal from buyers located in the contiguous USA ONLY (lower 48 states) as well as USPS Money Orders. ** These are the only acceptable methods of payment, if you are unable to make a local pick up to retrieve an item. **
Personal or cashier's checks, money orders from any source other than the United States Postal Service, and wire transfers are absolutely unacceptable. No exceptions. So as to avoid any confusion, please use eBay's checkout process after purchasing/winning any item.
Local Customers: If, after winning/purchasing an item, you would prefer to pay for and pick it up in the store, be aware that you will be required to pay Maryland Sales Tax (6%) instead of the shipping fees. USPS Money Orders, pre-arranged PayPal payments, cash, and/or all major credit cards as payment, for your convenience. Unfortunately, as our store is located in Maryland, sales tax applies to anyone who chooses to have an item shipped to their home in Maryland, as well.
Packaging, Shipping, & Insurance:
SHIPPING:
Items will ship via FedEx Ground or Home Delivery, depending upon your registered eBay/PayPal address. FedEx will require a signature confirmation for all deliveries - please be aware of that! Make sure that your address/contact information is up to date with eBay and PayPal.
Atomic Music is unable to ship larger, heavier, or especially fragile items such as tube amplifiers, combo amplifiers, speaker cabinets, drum sets, 88-key keyboards, etc. Our local UPS Store can handle the packaging/shipping of many of these items -- in those cases where items such as these must be shipped, you will need to pay them directly for all those packaging/shipping charges.
You can contact the Beltsville UPS Store via e m a i l or by calling 301-595-4080.
Should you have any questions about the quality of the packaging that we have been able to perform, please review the atomic-bay eBay feedback as items are carefully and expertly packed.
SHIPPING TIME FRAME:
All items are tested and inspected thoroughly before being made available for auction/sale and then again before they are shipped out to our customers (hence the 5 business day wait before some items are shipped out). This can be a very time-consuming process and is done to ensure your ultimate satisfaction with our items and transactions!
Please allow up to 5 business days for larger items to be packaged and prepared for shipment, upon receipt of your full and complete payment. Items are typically packed Tuesdays through Fridays within store hours, so please be patient when awaiting your item's arrival!! Your patience and understanding is greatly appreciated!!
Typically, items are packed the afternoon following the receipt of your completed and full payment. They will often ship out the next business day -- but this is not guaranteed. One person can only move so fast.
FedEx will automatically email shipment/tracking information to the email address registered with PayPal and/or eBay once the item is packaged and ready to ship. Please make sure that your PayPal email is up to date and active and monitor your inbox and junkmail boxes, as these emails are often misidentified as spam. If you do not receive an email from FedEx, please send an email requesting shipping info.
INSURANCE:
FedEx shipping insurance is included in shipping costs!
In cases of the unfortunate, should any issue arise between the time when the item has been listed and the time when it sells, I will contact the winner/high bidder with any information in regards to that and will work to secure your and all other Atomic Music customers' satisfaction!
However, please be aware that Atomic Music will not be held responsible any loss or damage due to shipping mishandling/negligence.
For any issues that might occur during shipment, I will pursue FedEx on your behalf and compensate you accordingly with regard to how they respond and resolve the incident.
WARRANTY, RETURNS, REPAIRS, & REFUNDS:
ITEMS DESCRIBED TO BE IN "AS-IS" CONDITION ARE NOT GUARANTEED IN ANY WAY WHATSOEVER. THERE IS NO WARRANTY PROVIDED AND NO REFUND WILL BE AVAILABLE FOR YOUR PURCHASE! If you place a bid on or buy an AS-IS item, I can only assume that you are aware of this beforehand!
FOR ALL OTHER ITEMS:
Items are described as accurately as possible, but mistakes can be made. Errors in the description are in no way an attempt to mislead you, the customer, and are certainly never intentional. If, after you have received your item, it is in a condition other than what is described in its listing, please contact me before paying for the item to be repaired/adjusted/fixed/etc. -- if you receive an item that was obviously damaged while being shipped to you, please contact me within 24 hours of having received the item! I offer returns first and foremost -- but will need your cooperation to have FedEx cover the damages they are responsible for.
If you pay to get the item repaired before consulting me first, I can only assume that you accept that you are responsible for those costs and do not hold me accountable for the problem(s) at hand.
RETURN POLICY:
eBay items (not including AS IS items!) are guaranteed to be in the condition as stated in the listing's description. Upon your receipt of the item, you will have 14 days to ensure that its condition/functionality is as described in its listing.
This is NOT a "buyer's remorse" policy (meaning you cannot return it simply because you do not like it).
Refunds and return shipping reimbursement are only available to bidders/buyers in the contiguous (lower 48 states) USA.
LIVE OUTSIDE THE CONTIGUOUS USA??
If you wish to bid on or purchase an Atomic Music eBay item, please contact a friend/relative living in the lower 48 USA to bid/buy on your behalf. Ultimately, the bidder/buyer must be registered in either the contiguous USA -- NO EXCEPTIONS! Atomic Music will not ship any eBay item to any address outside of the lower 48, US of A.
Please send an e m a i l if you have any other questions.